WARRANTY POLICY

VEXORA warrants that our paddles are free from defects in materials and manufacturing workmanship for a period of one (1) year from the date of original purchase.

Covered defects include:

• Core delamination (structural separation of layers).
• Premature face cracking under standard play conditions.
• Loose handles, structural handle snapping, or collar breakdown.
• Loose or rattling materials within the honeycomb core.
• Defects with the protective edge guard adhesive separating from the paddle.

Our warranty is strictly limited to manufacturing defects and structural failures.

This warranty does NOT cover:

• Normal wear and tear (scuffs on the edge guard, minor graphics peeling, or standard discoloration).
• Grip wear or degradation of the handle wrap (grips are consumable items).
• Damage caused by striking the ground, net posts, court fences, or another paddle.
• Intentional modification, customized alterations, or structural changes to the paddle.
• Paddles purchased from unauthorized second-hand sellers or liquidators.

To file a warranty claim, please send an email to sales@vexorasports.com with the subject line "Warranty Claim - [Your Name]".

Please include the following information in your request:

• A copy of your original invoice, order confirmation, or Amazon receipt showing date of purchase.
• 1–2 clear photographs or a video showing the specific defect area (e.g. cracked face or loose edge guard).
• A brief description of when the issue started and how the paddle is behaving.

Our quality assurance team will inspect the case and respond within 24–48 hours. Approved claims will receive a brand-new replacement paddle shipped directly to them.